A conversation about convenience in Customer Experience with examples from popular companies including T-Mobile, Uber, and Tinder.
You hang up the phone with customer service, feeling good. They have solved your problem, and the atmosphere felt constructive. Even if the solution was not 100% what you expected or hoped for, you felt the honest effort on the other side. And the will to help. You’ve just experienced service delivered with a positive … Continued
More companies are recognizing the importance of being a 'customer-focused organization' for their bottom-line. Take the test to find out how customer centric your organization is right now!
Is your business “Customer-Centric”? Are you striving to deliver a better Customer Experience for your clients? You’re not alone. Higher profit and lower costs have made “customer-centric” one of the most sought out key-words on Google with significant increases year over year.
Take this quick quiz to get a sense of how customer-centric your organization is right now. It’ll only take a few minutes. Click the button below.