Customer Focus drives Customer Loyalty
Your business cannot succeed without consistent customer focus. Our proven, compact 4-week transformational process enables your entire organization to deliver a reliable and repeatable customer experience.
80% of B2B organizations are still at the beginning stages of using CX as a competitive advantage
Gartner 2021
Assess
Collect and evaluate data. This includes an organization-wide survey, interviews with key members and review of company documents.
Design
Create or update Customer Experience Framework: Customer Journey, Moments that Matter, CX Personality.
Lead
Get the leadership team on board with the outcome, and introduce them to our field-proven implementation standards.
Implement
Train a group of dedicated experts to kick-off and pursue the necessary changes.
Four weeks that will change the way you approach your customers
mabcx is the result of our extensive experience leading large-scale multi-year projects. We have distilled the complex worlds of Customer Experience and effective Organizational Change down to a comprehensive 4-week program full of best practices you can trust.
Boost your
competitive
advantage now!
Get the best of everything
with our fully integrated
4-week Program
The results of mabcx were beyond expectations with lots of “a-ha moments”. The team helped us see process gaps, diverging mindsets and the potentials in improving key Moments that Matter for our customers. We felt immediate benefit from the program and are grateful for the immense support from the mabcx team.
