Resources

Explore in-depth knowledge from mabcx experts and help your business meet 21st century challenges.

The Customer Experience Ecosystem

We’ve seen a client organization suffer from a massive decrease in order input for no apparent reason. The market was strong, and the product was in good demand. It took 6 months to

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The CX Pyramid

Providing a great customer experience is the result of year-long efforts. It’s the pinnacle of your work to bring customer focus to the organization. What

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21st century customer

Traditional companies are having a hard time these days. Premium car brands are losing more than half their customers⁠ every lease cycle. The other half

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Customer Journey

The Customer Journey is the sequence of all related steps that a customer makes when buying a product or service. It starts much before the

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Videos

Gain an even deeper understanding of customer-centricity by watching our videos. Each video provides practical knowledge that helps your grow your business.

Customer Moments

Here you find examples of customer moments that we have experienced in our everyday life.