Your team’s alignment and understanding are key to creating a competitive Customer Experience.
The CX Team Assessment is your first step into understanding your organization’s readiness to deliver an excellent Customer Experience (CX), combining three different dimensions into one:
Who this assessment is for
- Executive committee
- Divisional leadership teams
- Relevent decision-making bodies
All teams contribute to at least one customer touchpoint directly affecting the company's customer experience.
What you will gain/learn
- Your team's overall perspective
- How aligned they are in their perceptions
- Personal insights from each member
You will gain a level of awareness that allows identification of your blind spots and areas of opportunity.
Additionally, the CX Team Assessment report includes a step-by-step self-guided exercise that is based on our award-winning Debrief.
How it works
The Assessment Analysis & Debrief is a 2-hour online-only experience. We'll connect using familiar tools like Zoom, Teams & Miro.
Our experts will facilitate learning and interaction about the results of the assessment, identifying the major takeaways, and choosing the initial concrete actions that will start creating a direct/tangible impact in your organization.
Go beyond the common understanding, gain awareness, start building alignment and prepare to take concrete actions.
The results of mabcx were beyond expectations with lots of “a-ha moments”. The team helped us see process gaps, diverging mindsets and the potentials in improving key Moments that Matter for our customers. We felt immediate benefit from the program and are grateful for the immense support from the mabcx team.