Your team’s alignment and understanding are key to creating a competitive Customer Experience.
The CX Team Assessment is your first step into understanding your organization’s readiness to deliver an excellent Customer Experience (CX), combining three different dimensions into one:
Who this assessment is for
- Executive committee
- Divisional leadership teams
- Relevent decision-making bodies
All teams contribute to at least one customer touchpoint directly affecting the company's customer experience.
What you will gain/learn
- Your team's overall perspective
- How aligned they are in their perceptions
- Personal insights from each member
You will gain a level of awareness that allows identification of your blind spots and areas of opportunity.

Assessment Analysis & Debrief
Go further and get deeper insights by booking your 2-hour Debrief session guided by one of our dedicated CX experts.
How it works
The Assessment Analysis & Debrief is a 2-hour online-only experience. We'll connect using familiar tools like Zoom, Teams & Miro.
Our experts will facilitate learning and interaction about the results of the assessment, identifying the major takeaways, and choosing the initial concrete actions that will start creating a direct/tangible impact in your organization.
Go beyond the common understanding, gain awareness, start building alignment and prepare to take concrete actions.