More companies are recognizing the importance of being a 'customer-focused organization' for their bottom-line. Take the test to find out how customer centric your organization is right now!
Assess your organization
Is your business “Customer-Centric”? Are you striving to deliver a better Customer Experience for your clients? You’re not alone. Higher profit and lower costs have made “customer-centric” one of the most sought out key-words on Google with significant increases year over year.
Take this quick quiz to get a sense of how customer-centric your organization is right now. It’ll only take a few minutes. Click the button below.
How are you collecting customer feedback?
How do you make sure that internal processes/projects are focused on delivering customer value?
Is your company culture positioned around customer needs?
To what extent do leaders demand Customer Focus from their people?
Is Customer Focus a top priority for your leadership team?
What type of system do you have in place that allows you to manage & document all your information and interactions with your customers?
Do you have KPI’s in place that focus on customer satisfaction?
How would you describe your Customer Journey?
When dealing with customers, are there behavioral standards or is according to everyone’s preferences?
