Go to main content

When dealing with customers, are there behavioral standards or is according to everyone’s preferences?

How would you describe your Customer Journey?

Do you have KPI’s in place that focus on customer satisfaction?

What type of system do you have in place that allows you to manage & document all your information and interactions with your customers?

Is Customer Focus a top priority for your leadership team?

To what extent do leaders demand Customer Focus from their people?

Is your company culture positioned around customer needs?

How do you make sure that internal processes/projects are focused on delivering customer value?

How are you collecting
customer feedback?